Privacy Policy: Verito Assistance

Information We Collect

We may collect the following types of information:

• Personal Identification Information - Name, email address, phone number, and company name provided via contact forms, consultation requests, or email communication.
• Business Information - Details about your business, industry, and service requirements shared during onboarding or client engagement.
• Payment Information - Billing details processed securely through third-party payment processors (PayPal, Stripe, Wise). We do not store card or bank details directly.
• Website Usage Data - IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and analytics tools.
• Communication Records - Emails, messages, or notes exchanged during the course of service delivery and client support.

How We Use Your Information

We use your information to:

• Deliver and manage our virtual assistant services.
• Respond to your inquiries and provide customer support.
• Process billing and payments accurately and on time.
• Improve our website, services, and overall customer experience.
• Send updates, promotions, or marketing communications only with your consent.
• Comply with applicable legal and regulatory requirements.

Legal Basis for Processing

For clients in the EU (GDPR compliance), we process personal data on the following legal bases:

• Consent - e.g., newsletter sign-ups or marketing opt-ins.
• Contractual necessity - to provide services you have requested.
• Legitimate interests - to improve services and maintain communication.
• Legal obligations - tax, accounting, and regulatory compliance.

Cookies and Tracking

We use cookies and similar technologies to improve user experience and analyze website performance. You may control or disable cookies through your browser settings. Please note that some features of our website may not function properly without cookies.

For full details on the cookies we use and how to manage them, please refer to our Cookie Policy.

Information Sharing

We do not sell your personal data. However, we may share your information with:

• Authorized staff or contractors bound by confidentiality and NDA agreements.
• Third-party service providers such as hosting platforms, payment processors, and communication tools.
• Legal authorities when required to comply with applicable law, prevent fraud, or enforce our agreements.

Data Security

We implement reasonable technical and organizational measures to safeguard your information, including:

• Restricted role-based access controls
• Secure cloud-based workflows and storage
• NDA-backed confidentiality agreements with all staff and contractors
• Regular review of security practices

However, no system is entirely secure, and we cannot guarantee absolute protection against all risks.

Data Retention

We retain your personal data for as long as necessary to provide our services, meet legal obligations, or resolve disputes. When data is no longer required, it will be securely deleted or anonymized in accordance with applicable data protection standards.

Your Rights

Depending on your location, you may have the right to:

To exercise any of these rights, please contact us at [email protected].

International Data Transfers

As we serve clients across the USA, UK, Australia, Canada, and India, your information may be stored or processed outside your home country. We take appropriate steps to ensure that all international data transfers comply with applicable data protection laws, including GDPR where relevant.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed.