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Verito Assistance

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Refund Policy: Verito Assistance

Effective Date: 26 Nov 2016
Last Updated: 21 Mar 2026
At Verito Assistance, we value the trust you place in us and strive to provide high-quality virtual assistant services. This Refund Policy outlines the conditions under which clients may request refunds. By subscribing to our services, you agree to the terms outlined below.
Section 1

Free Trial

  • No payment is required during the free trial period.
  • Once the trial ends, regular billing begins as per your selected plan.
  • Free trial duration: 2 days for Enterprise, 1 day for Essentials. The Freedom plan does not include a free trial.
Section 2

Refund Eligibility

Refunds may be considered in the following circumstances:

Case 1
Service Cancellation
If you discontinue services, you may request a refund for any unused portion of prepaid hours/days, provided cancellation is made with at least 15 days' prior written notice.
Case 2
Plan Downgrade
Unused balance may be refunded or adjusted toward your next invoice. A 10-day notice is required for invoice adjustment; a 15-day notice is required for a refund.
Case 3
Service Issues
If significant service issues cannot be resolved despite escalation, a prorated refund may be issued after internal review.
Case 4
Overpayment or Double Payment
If you make a double or overpayment, a refund will be issued or adjusted in the next billing cycle, as per your preference.
Section 3

Non-Refundable Payments

The following are strictly non-refundable:

  • Payments for completed work or hours already utilized.
  • Transaction fees or third-party payment charges (e.g. PayPal, Stripe, Wise).
  • One-time setup or administrative fees, where applicable.
  • Subscription fees related to third-party tools or applications.
  • For monthly plans, if total utilized hours are less than 160 hrs (Full Day) or 80 hrs (Half Day), no refund will be provided for unused hours within the same billing cycle.
Section 4

Refund Process

  • All refund requests must be submitted in writing to [email protected].
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Clients are responsible for providing accurate payment details to ensure smooth processing.
Section 5

Contract-Free Flexibility

Verito Assistance does not enforce long-term contracts. Clients may cancel services at any time by providing 15 days' advance written notice. Refunds will be calculated only for unused prepaid services beyond the notice period.

Example, How cancellation and refund works

Suppose you are on a monthly plan of 160 hours starting on the 1st of the month, and you decide to cancel on the 10th.

You provide the required 15 days' notice - meaning your services continue until the 25th of the month.

We will calculate the unused hours after the 25th and issue a prorated refund for that remaining balance.

This ensures fairness for both clients and assistants while keeping plans fully flexible.

Section 6

Policy Updates

Verito Assistance reserves the right to update or revise this Refund Policy at any time. All modifications will be published on our official website and communicated to existing clients via email. Continued use of our services after such updates will be deemed as acceptance of the revised policy.

Section 7

Contact Us

For questions or refund-related assistance, please reach out to us directly.

Company
Verito Assistance
Email
[email protected]
Phone
+91 797 694 0516
Address
Jaipur, Rajasthan, India